Fundamentals of coaching

Coaching overview

Coaching foundation and strategy


Coaching diverse employees

Personality styles

Trust relationships


The coaching process

The coach-employee relationship

Objectives, expectations, and goals

Performance evaluation



Verbal communication

Nonverbal communication

Effective questioning


Interpersonal meetings

Face-to-face communication

           Productive confrontations

Computer Training of America, Inc.

Telephone: (413) 283-7740

Toll Free: (877) 283-7740

Fax: (413) 283-7730

Web Site: